Items may be returned within 30 days for a full refund.

Returns will not be accepted due to wear or negligence.  Tarnishing is NOT a defect.

Damaged or defective items must be returned within 15 days upon receipt.  We will replace or issue a refund for items with manufacturing defects. 

SHIPPING PROCESSING TIME
All orders are processed within 2-3 business days. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

SHIPPING RATES & DELIVERY ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. Shipment methods include UPS and USPS. Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses will be processed with USPS.

SHIPMENT CONFIRMATION & ORDER TRACKING
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

CUSTOMS, DUTIES, AND TAXES
The Cargo Hold, Inc. is not responsible for any additional customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES
The Cargo Hold, Inc.​ is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

How should I clean my jewelry?

Silver will tarnish. Lotions, perfumes, and even sweat can cause your jewelry to tarnish faster. Just remember to always clean with a silver polishing cloth and never dip your jewelry. Always avoid sulfur in any cleaning agent since sulfur will strip your jewelry and the shine.

What is the best way to store my jewelry when I'm not wearing it?

We take pride in the quality of our jewelry, but it is not indestructible! Be sure to take care of your jewelry when you're not wearing it by storing it in an airtight pouch or bag. Let sterling silver jewelry be the last thing you put on in the morning and the first thing you take off at the end of the day. If cleaned and stored properly, you'll have your jewelry for generations to come!

What is 925 Sterling Silver?

Jewelry stamped with 925 indicates the piece is in fact 925 sterling silver. This means the item is 92.5% silver mixed with other alloys such as copper to make it stronger.

Does Southern Gates contain nickel?

Don’t worry, none of our sterling silver jewelry contains nickel.

What is rhodium plating?

Our rhodium-plated jewelry contains a thin layer of rhodium over 925 sterling silver. Rhodium is a metal in the platinum family, and this plate helps slow down the process of tarnishing. Rhodium plating often creates a slightly darker hue than pure 925 sterling silver. All Southern Gates products are 925 sterling silver and only have a rhodium plate if indicated in the description. Rhodium plating can wear off over time, but that will not affect the quality of your jewelry.

What is gold plating?

Gold-plated jewelry features a 0.5 micron gold layer over a base metal. Our gold-plated jewelry is always plated over 925 sterling silver. The gold plate can wear off over time, so be sure to care for it properly.

What is 14kt vermeil?

For something to be considered vermeil, it must be a gold plate over 925 sterling silver. Vermeil contains 2 microns of karat gold plated over 925 sterling silver. Vermeil has a heavier and longer-lasting layer of gold than standard gold-plated jewelry.

What is 14kt Gold Filled jewelry?

Our gold-filled jewelry is manufactured in the U.S. This process fills gold with a base metal. Unlike plating, gold fill is at least 5% gold. A solid sheet of gold is bonded to a base metal, which means gold-filled will not wear off.