FAQs
Frequently Asked Questions
Your product questions answered!
How long does shipping take?
Orders are processed within 2-3 business days. Delivery times vary based on shipping method selected at checkout.
Where do you ship from?
All orders are shipped from Charleston, South Carolina.
Can I track my order?
Yes. Once your order ships, you will receive an email with tracking details. Tracking typically becomes active within 24 hours.
Can I change or cancel my order?
We process orders quickly, please contact us at info@southerngatesjewlery.com as soon as possible if you need to make changes. We will do our best to assist before your order ships.
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition.
How should I care for my jewelry?
Sterling silver naturally tarnishes over time, which is a normal characteristic of the metal. Exposure to lotions, perfumes, humidity and skin oils can accelerate this process. To maintain shine, gently clean your jewelry using a soft silver polishing cloth. We do not recommend dipping solutions, as harsh chemicals (especially those containing sulfur) may damage the finish and luster of your pieces.
To help preserve your jewelry, store each piece in a dry, airtight pouch or soft lined container when not in use. We recommend putting on your jewelry last when getting ready and removing it first at the end of the day. With proper care and storage, your pieces are designed to last for years to come.
What is 925 Sterling Silver?
"925 sterling silver" refers to silver that is composed of 92.5% pure silver and 7.5%. other metals (typically copper) to enhance durability and strength. All pieces stamped "925" are genuine sterling silver.
Does Southern Gates contain nickel?
No, our sterling silver jewelry is nickel-free
No, our sterling silver jewelry is nickel-free
What is rhodium plating?
Rhodium plating is a thin protective layer applied over sterling silver. Rhodium is a part of the platinum family and help slow the natural tarnishing process. This finish may create a slightly darker tone compared to untreated sterling silver. All rhodium-plated pieces are clearly noted in the product description. Over time, rhodium plating may naturally wear, but this does not affect the integrity of the sterling silver underneath it.
What is gold plating?
Gold-plated jewelry features a thin layer of gold (typically 0.5 microns) applied over sterling silver. With proper care, gold plating can maintain its appearance over time; however, it may gradually wear with frequent use, which is a natural characteristic of plated jewelry.
Gold-plated jewelry features a thin layer of gold (typically 0.5 microns) applied over sterling silver. With proper care, gold plating can maintain its appearance over time; however, it may gradually wear with frequent use, which is a natural characteristic of plated jewelry.
What is 14kt vermeil?
Vermeil is a higher- quality form of gold plating consisting of a thicker layer of gold (typically 2 microns or more) over sterling silver. Our vermeil pieces use 14kt gold over 925 sterling silver for a durable and refined finish.
What is Gold Filled jewelry?
Gold-filled is made by bonding a thick layer of real gold to a base metal core using heat and pressure. Unlike plating, gold-filled materials contain significantly higher gold content and are designed for long-lasting wear. Our gold-filled pieces are crafted to be durable and resistant to fading with proper care.
Gold-filled is made by bonding a thick layer of real gold to a base metal core using heat and pressure. Unlike plating, gold-filled materials contain significantly higher gold content and are designed for long-lasting wear. Our gold-filled pieces are crafted to be durable and resistant to fading with proper care.